BPO Call Centre Resume Sample in Word Document


Ranjan singh
Mail ID: ranjan@mail.com


I am very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.


·         Madhyamik from W.B.C.S.E in the year of 2004.
·         H.S from W.B.B.H.S.E in the year of 2006
·          B.Com in the year of 2009 (Goa University)


·         Knowledge in Computer MS-Excel, MS-Windows, MS-Office and well conversant with Internet.


Father’s Name                                 :        Yashwant singh
Address                                             :        9/12, Lal Bazar Street, 4th Floor,
                                                            :        Kolkata-700001
Date of Birth                                                  :        15th March 1987.
Marital Status                                  :        Unmarried
Languages Known                            :        English, Hindi, Marathi, Gujarati & Bengali.
Hobbies                                             :        Listening Music.
Nationality                                       :        Indian.


Working with XYZ BPO (XYZ PROCESS) Sep, 2008 to Feb, 2012 

Designation:-Executive-Operation (23 months)

Key Accomplishments:

  • Handling customer of prepaid of XYZ (KOLKATA & ROWB).
  • Meet the Difficulties of customer queries.
  • Motivating existing customers to use new & upcoming VAs.
  • Achieving all types of targets.
  • Handling the GPRS help desk.
  • Handling the higher escalation calls. & 3G enquiry calls.

Designation:- Non-Calling Agent (18 months)

Key Accomplishments:

  • Handling the higher escalation calls.
  • Take Responsibility of enter floor.
  • Meet in daily service level and Answering level.
  • Meet in floor AHT.
  • Break Management.
  • People Management.

Working with ABC BPO (ABC PROCESS) March, 2012 to Oct, 2012
 Designation: Team Leader.

Key Accomplishments:

·         Handling a team of 28 Agent’s.
·         Meet the Team, Shrinkages and Attrition.
·         Meet the team login hours, AHT and Quality.
·         Take Responsibility of enter floor.
·         People Management.
·         Break Management
·         Meet in floor AHT
  • Meet in daily service level and Answering level.
  • Achieving all types of targets.

Working with ABC (ABC Process) Oct, 2012 to till date

Designation: Spoke Officer.

Key Accomplishments:

  • Verify customer documents.
  • Activated customer’s Prepaid new connection.
  • Prepare daily MIS.
  • Handling Distributor & Customer queries.
  • Activation withing TAT.
·         People Management.
·         Training to distributor and channel partner.
·         Escalate any Issue & resolved.

Thanks & Regards,

Sameer Ojha

+91 94333……….

Mail: - ranjan@mail.com  

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